Refund policy

Our Guarantee – Refund policy

  • We aim to deliver you a quality bag of coffee every time.
  • If you are not completely satisfied with your items contact us in writing within 5 days of receiving your order and explain the problem. 
  • We generally do not offer a refund for simply not liking the taste, or if you change your mind. 
  • If there’s a quality issue, we ask you to send us an email with batch number (stamped on each bag) and explain the problem. Make sure you save the bag of coffee so we can try ourselves. 

Consumer Guarantees Act/Warranty

  • If you purchase the goods, or have indicated that the purchase of the goods is, for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 (Act) will not apply. If you are acquiring the goods for purposes other than for business, nothing in these Terms and Conditions of Sale limits, in any way, the terms of the Act.
  • Goods supplied will be subject to the terms and conditions of the warranties and the guarantees provided by their respective manufacturer’s warranty; and to the extent allowed by applicable law, all conditions, descriptions, representations, warranties and guarantees, whether express or implied, by statute, trade or otherwise, in relation to the goods is expressly excluded.

Limitation of Liability and Indemnity

  • We always do our best to keep everything running as smoothly as we can but occasionally mistakes do happen. 
  •  We promise to fix what we can, but (except for mandatory legal requirements that cannot be excluded) we don’t have any liability for errors, bugs or outages.
  • Subject to the above clause, the liability of the Company for the loss or damage or injury arising directly or indirectly from any defect of the goods supplied through this website is limited to replacement or repair of the goods, or to damages not exceeding the price of such defective goods at the option of Gumboot Coffee Limited.
  • We shall not be liable for any loss, damage, or injury caused by improper or incorrect operation or use of the goods supplied. We shall not be liable for any consequential indirect or special damage or loss of any kind whatsoever.
  • The customer shall indemnify us, our employees, officers, agents and contractors from and against any loss, costs, claims, damages, expenses (including legal costs and expenses on a solicitor/client basis), liabilities, proceedings or demands, whether direct or indirect, incurred or suffered by any of them as a result of your improper or incorrect use or care of the goods.